We value your business and strive to ensure a smooth shipping and returns process. Please review the following shipping and return information.
Shipping
Depending on your proximity to either our Canadian or US warehouse, order shipping times are between 1 and 5 days via ground service. Air freight is available for next-day delivery at an additional cost. Please note that shipping carriers may vary from those stated at checkout.
US
Orders placed in USD will ship from our US Head Office in Arizona. US orders must be shipped to a US address.
Canada
Orders placed in CAD will ship from our Canadian Head Office in BC. Canadian orders must be shipped to a Canadian address.
Note: In some cases, your order may ship from a warehouse outside your country of residence—for example, if you live in the U.S., your order might ship from Canada, and vice versa. If this happens, C.O. Iron Works will cover any additional duties and taxes on your behalf.
Handrails Shipping
We can ship handrails up to 8 feet long via UPS. A one-time shipping fee of $40.00 will be applied to online orders, as our ordering system can’t calculate and communicate lengths directly to UPS. We will notify you if this occurs.
Returns
Delivery Inspection & Reporting Policy
Upon delivery, inspect your package immediately. Report any damages, shortages, or overages within 48 hours of delivery. C.O. Iron Works will not be held responsible for any problems not reported within 48 hours after the package is marked as delivered by the shipping service.
General Return Guidelines
All returns must be authorized by a sales representative and made within 10 business days of delivery or pick-up.
Restocking Fees
All returns are subject to a 20% restocking fee (minimum $50.00). After 10 business days, returns may still be considered, but with a 45% restocking fee.
Final Sale Items
The following items cannot be returned:
Return Shipping
Customers are responsible for return shipping costs unless C.O. Iron Works made the error. Returns must be shipped back to the original shipping location.
Additional Information
Discount Codes
Discount codes used at checkout have restrictions and cannot be applied to:
Your satisfaction matters, and we will notify you if any of the rules affect your online order before shipping. For any questions, please call us at 1-866-464-4766 or email info@customironworks.com.