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Shipping & Returns

Current Promotion: Free shipping on orders shown on the top right of our home page.

Custom Ornamental Iron Works occasionally offers a free shipping promotion, this offer is not available all times, the value may also change without notice, certain products may not be used in the free shipping promotion which will be notified to you before your order is processed. To receive the free shipping promotion the order must be placed online.

Free shipping is available in Canada and USA, excluding Hawaii and Alaska, Y.T., N.W.T., NU. (Provinces).

Shipments to International locations (OUTSIDE NORTH AMERICA) or expedited shipping will incur additional costs. Currently the only product on that does not qualify for free shipping are full length 20 foot handrails (due to the difficulty in shipping this product). Also, if the majority of the order is on items that are Discontinued, twisted, belly or wavy baluster. Matching Balusters (straight bars with no profile ) , Wood Components, Posts or Specials will not receive free shipping promotion due to the reduced price of the product and very low margins. Residential address delivery will have additional charges. No other discount coupons can be applied to the free shipping promotion. Discount Coupon Codes may not be combined with other coupon codes or offers for free shipping promotions. Discounts (discount coupons) and free shipping will not be accepted on orders for any Custom work, Iron Doors or Rebecca/Tuscany Panels. Custom Iron Works reserves the right in its discretion to limit this offer at any time. Some items on our website must be shipped via truck and can not be delivered by UPS or Fedex. Free dock to dock shipping is available for qualifying orders. Additional shipping charges may be incurred for residential delivery, lift gate service and inside delivery. Stock is not guaranteed at all locations, therefore additional shipping charge may occur if an order is placed online and needs to be shipped from another location, additonal maximum amount of $10.00 will be added. Residential deliverys with UPS will receive an additonal $10.00 charge if placed online, our online system is defaulted to have our shipments sent to a commercial address therefore any residential delivery will have an additional $10.00 one time fee ( dosent matter how many packages in the shipment ) 

We can ship handrails with UPS up to 8 foot long, however an additonal charge for online orders will be added to your shipping of a one time charge of $40.00 as our online ordering system cant calculate these length direct from the UPS site because of their length. We will notify you if this would occurs. Orders placed with the states of Arizona will have tax applied to their final invoice unless tax exemption numbers are given at time of order.

Free shipping: - *** must be placed online *** Free shipping is only available to direct points with a commercial address.

We value your business and will notify you if for any reason, any of these above rules would apply to your online order before shipping.


Custom Ornamental Iron Works will make every effort to ensure that your order will be shipped to the highest standards of quality. All orders, large and small, are shipped with the same care and attention. Upon receiving your order any damages, overage's or shortages must be reported to Custom Ornamental Iron Works within 5 business days of receiving the shipment. (1-866-464-4766 ). Please also note that the shipping method may be by a different carrier then stated online.

Orders in US Currency will be shipped from our US Head Office. Canadian Currency orders will be shipped from our Canadian Head Office. Orders placed online or over the phone/fax in Canada/Canadian Currency must be shipped to a Canadian Address. Orders placed in USA/US Currency must be shipped to a US address. In some situations Shipping is provided from outside the country you reside in and Custom Iron Works will pay any additional duty or taxes for you.

Returned Goods:

All returns must be authorized by one of our sales rep's and made within 10 business days of delivery or pick-up. Returns are subject to a 20% re-stocking charge – minimum charge for restocking: $50.00. After 10 business days Returns may still be considered but the restocking charge will be increased to 45%. No returns will be accepted on custom work at any time. Any returns must be shipped back to the same location where the products originally were shipped. All products powder coated are a final sale. Cost of returning goods is the customer’s responsibility unless the error is Custom Ornamental Iron Works fault.