CategoriesShipping:
Custom Ornamental Iron Works will not under any circumstance be responsible for any special, direct, indirect, incidental, consequential or other damages of any nature due to shipping. Damaged shipments must be signed on the Bill of Lading at the time of delivery in order to file a claim. Damaged shipment claims must be filed with the carrier.
Custom Ornamental Iron Works will not be responsible for any delays or failure to make shipment or delivery of all or any of our products that are beyond our control.
Any Residential Delivery, Liftgate Service and/or Call for Appointment may require additional charges.
Returned Goods:
All returns must be authorized by one of our sales reps and made within 10 business days of delivery or pick-up. Returns are subject to a 20% re-stocking charge – minimum charge for restocking: $50.00. After 10 business days Returns may still be considered but the restocking charge will be increased to 45%. No returns will be accepted on custom work at any time. All products powder coated are a final sale. Cost of returning goods is the customer’s responsibility unless the error is Custom Ornamental Iron Works’ fault.
