Shipping & Returns

Shipping:

Custom Ornamental Iron Works will make every effort to ensure that your order will be shipped to the highest standards of quality. All orders, large and small, are shipped with the same care and attention. Upon receiving your order any damages, overages or shortages must be reported to Custom Ornamental Iron Works within 5 business days of receivng the shipment. (1-866-464-4766 ).

Returned Goods:

All returns must be authorized by one of our sales reps and made within 10 business days of delivery or pick-up. Returns are subject to a 20% re-stocking charge – minimum charge for restocking: $50.00. After 10 business days Returns may still be considered but the restocking charge will be increased to 45%. No returns will be accepted on custom work at any time. All products powder coated are a final sale. Cost of returning goods is the customer’s responsibility unless the error is Custom Ornamental Iron Works fault.